Privacy Policy

Aqualibrium (ABN 71 935 293 487)

Last updated: 30 September 2026

This Privacy Policy explains how Aqualibrium (“we”, “us”, “our”) collects, uses, stores and protects personal information in connection with our tours, expeditions and related services.

1. INFORMATION WE COLLECT

We collect only the personal information reasonably necessary to operate our Experiences safely and efficiently, including:

  • Contact information (name, email, phone number).

  • Emergency contact details.

  • Information you choose to provide for safety, accessibility or dietary requirements.

  • Booking details (selected Experience, dates, payments).

  • Communications with us (email, website forms, WhatsApp messages).

We only collect sensitive information where it is reasonably necessary to provide an experience safely and effectively, and with your consent where required.

2. HOW WE COLLECT INFORMATION

We collect information when you:

  • Make a booking or enquiry.

  • Complete a form on our website.

  • Communicate with us via email, phone, WhatsApp or social media.

  • Provide information required to participate safely in an Experience.

3. WHY WE COLLECT INFORMATION

We collect and use your information to:

  • Process bookings.

  • Provide your Experience safely and effectively.

  • Communicate with you before, during and after your Experience.

  • Share necessary details with trusted Third-Party Providers (e.g. accommodation, activity operators) so they can deliver their services.

We do not sell personal information.

4. HOW WE STORE & PROTECT INFORMATION

We store your information using reputable third‑party systems such as:

  • Website forms.

  • Email providers.

  • Booking and payment platforms.

We take reasonable steps to protect your information from misuse, loss or unauthorised access.

5. SHARING OF INFORMATION

We share only what is required to operate your Experience, such as:

  • Your name and booking details with accommodation providers.

  • Your name and relevant safety information with activity partners (kayaking, snorkelling, biking, etc.).

We never share your information for marketing by third parties.

6. INTERNATIONAL SERVICES

If you join an international Experience, your information may be shared with overseas suppliers solely for operational purposes (e.g. accommodation, guides, transport providers). Those suppliers may be subject to different privacy laws.

7. PAYMENT SECURITY

We do not store full credit card information. Payments are processed securely through recognised third‑party gateways.

8. MARKETING COMMUNICATIONS

If you subscribe to our mailing list, you consent to receiving updates. You may unsubscribe at any time.

9. ACCESS, CORRECTION, COMPLAINTS & CONTACT

You may request access to, or correction of, your personal information, or raise a privacy concern or complaint, by contacting us at: inspire@aqualibrium.com.au

We will consider and respond to privacy enquiries and complaints within a reasonable time.

10. CHANGES TO THIS POLICY

We may update this policy from time to time. The most recent version will always be available on our website.